Refund policy
At Apextrendify, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please contact us and we will be happy to assist you.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return:
-
The product must be unused and in its original condition.
-
The product should be in its original packaging, where applicable.
-
You must provide your order number or proof of purchase.
-
The return request must be submitted within 30 days of delivery.
Products that have been used, damaged by the customer, or returned without required packaging may not be eligible for a refund.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Email us at:
Please include your order number and clear photos/videos of the product and packaging.
After reviewing the issue, we may offer a replacement, refund, or another appropriate solution.
3. Refunds
Once your return or refund request is approved, the refund will be issued to your original payment method.
Please allow additional time for your bank or payment provider to process and post the refund to your account.
Processing times may vary depending on your payment provider.
4. Return Shipping
For products that arrive damaged, defective, or incorrect, Apextrendify will determine the appropriate return or replacement solution.
For returns due to change of mind, ordering the wrong product, or personal preference, the customer may be responsible for return shipping costs.
Please contact us before sending any product back. Do not send a return to the address shown on the shipping package without contacting us first.
5. Non-Returnable Items
The following products may not be eligible for return:
-
Used or customer-damaged products
-
Products missing original packaging, where applicable
-
Final-sale or clearance products, when clearly identified
-
Gift cards, where applicable
-
Personalized or customized products, where applicable
6. Order Cancellation
If you want to cancel an order, contact us as soon as possible at:
We will try to accommodate cancellation requests before the order is processed or shipped.
Once an order has been processed or shipped, cancellation may no longer be possible.
7. Late or Missing Refunds
If you have been approved for a refund but have not received it:
-
Check your bank or payment account.
-
Contact your credit card company or payment provider.
-
Contact your bank to ask about processing times.
If you still have not received your refund, contact:
8. Exchanges
We generally do not offer direct exchanges.
If you receive a damaged, defective, or incorrect product, please contact us at support@apextrendify.com so we can review your case and provide an appropriate solution.
9. Contact Us
For questions regarding returns or refunds, please contact us:
Apextrendify
Email: support@apextrendify.com
We appreciate your business and are committed to providing you with a smooth shopping experience.